Call Review Analyst – WFH Featured

Summary:

Are you looking for a work-from-home opportunity that offers flexibility and stability? If you’re someone who is detail-oriented and has a good grasp of English, this could be the right fit for you.

We are currently hiring Call Review Analysts for our Call Monitoring Unit. The role primarily involves listening to recorded calls and transcribing them accurately, ensuring quality and context are maintained. This is a remote night shift position and is ideal for individuals who, for any reason, are confined to work from home, bringing the opportunity right to your doorstep.

Key Responsibilities:

• Listen to recorded customer service or sales calls.

• Transcribe conversations in an English with a high level of accuracy.

• Identify key call components, tag content, and ensure compliance with internal quality standards.

• Maintain confidentiality and data protection protocols.

• Meet productivity and quality targets consistently.

Applicant Requirements:

• A personal laptop or computer.

• Reliable headphones for clear audio playback.

• Stable internet connection (with a backup solution preferred).

• Backup power source to ensure uninterrupted work during outages.

• A quiet, confined, and distraction-free workspace at home.

Preferred Candidate Profile:

• Female applicants are encouraged to apply.

• Prior experience in transcription, call monitoring, or QA is a plus but not mandatory.

• Strong attention to detail and listening skills.

• Ability to work independently and meet deadlines.

Why Join Us?

• Work from the comfort and safety of your home.

• Opportunity to earn and grow while maintaining work-life balance.

• Supportive team environment with training provided.