Appointment Setter Featured

Job Summary

We are seeking a friendly, professional, and highly communicative Appointment Setter to be the first point of contact for our music academy. The ideal candidate will have excellent spoken and written English, a clear American accent, strong interpersonal skills, and a warm, engaging personality. The candidate will be responsible for handling inquiries, scheduling appointments, following up with prospective students, and creating a welcoming experience for every caller and prospect.

Key Responsibilities:

• Handle inbound and outbound phone calls professionally and courteously.
• Schedule and coordinate appointments, consultations, and trial lessons.
• Respond to inquiries through email, text messages, social media, and other communication channels.
• Provide basic information about music programs, instruments, lessons, schedules, and academy services.
• Maintain accurate records of customer interactions, inquiries, and appointments.
• Follow up with leads regarding scheduled consultations, appointments, and trial lessons.
• Coordinate with academy staff and instructors to ensure smooth appointment scheduling.
• Deliver a warm, welcoming, and positive experience for every caller and prospective student.
• Represent the academy’s values, culture, and commitment to customer service in all communications.
• Maintain organized records and ensure timely follow-ups with prospective and existing customers.

Requirements:

• Excellent spoken and written English with strong communication skills.
• Clear American accent with strong pronunciation and listening abilities.
• Previous experience in customer service, appointment setting, front desk, call center, or other client-facing roles is preferred.
• Basic knowledge of music, music education, and common musical instruments such as piano, guitar, drums, violin, etc.
• Strong interpersonal and communication skills.
• Friendly, approachable, and naturally engaging conversational style.
• Polite, patient, professional, and customer-focused demeanor.
• Ability to make callers and prospective students feel comfortable and welcomed.
• Strong organizational and time management skills with excellent attention to detail.
• Ability to manage multiple communication channels and appointments effectively.

Benefits:

• Gym Facility
• Medical Insurance
• Paid Leave
• Provident Fund + EOBI
• Training Programs
• Market Competitive Salary + Lucrative Bonus
• Career Growth Opportunities