Quality Assurance Specialist Featured

The role entails timely and accurate completion of audits to uphold process compliance and quality standards. The QAS will manage feedback, escalations, and QMS documentation while actively supporting HR and Operations in driving continuous improvement among associates.

Key Responsibilities:

1. Completion of Assigned Audits:

• Execute daily, weekly, and monthly audit tasks as assigned by the supervisor
• Ensure timely completion of audits in line with operational targets and schedules
• Maintain clear and updated records of audit activities

2. Audit Accuracy:

• Ensure thorough and accurate audit evaluations aligned with quality parameters and audit checklists. Required percentage of accuracy is 98%
• Identify process gaps and suggest corrective actions to Operations Managers based on audit findings
• Maintain a high level of attention to detail to ensure data integrity and compliance

3. Feedback, Escalations, and QMS Marking:

• Provide direct and documented feedback to Operations Team Leads/Managers based on general and sales audit outcomes
• Appropriately escalate issues of non-compliance, risk, or performance deviations to relevant stakeholders (HR & Operations)
• Provide weekly TNA (Training Needs Analysis) reports to Human Resources, including QA scores and identified improvement areas for associates who have completed 60 days of probation, to support targeted development in collaboration with Operations
• Maintain accurate records of escalations, feedback, and QMS (Quality Management System) evaluations

4. Attendance and Discipline:

• Adhere to company policies regarding attendance and punctuality
• Adhere to project SOPs and guidelines to maintain workflow in structure
• Maintain a professional attitude and discipline in accordance with organizational standards
• Demonstrate reliability and consistency in work habits and team collaboration

Skills Required

• Strong analytical and observation skills
• Excellent written and verbal communication
• Working knowledge of audit tools and QMS systems (preferred)
• Ability to handle sensitive information with confidentiality
• Proficiency in MS Office Suite (Excel, Word, Outlook)