Technical Support
- Hardware Troubleshooting
- Software issues Troubleshooting
- Network Connections related support
System Maintenance
- Installation of Operating system
- Installation and Configuration of Application Software
Troubleshooting Skills
- Understanding of troubleshooting process
- Troubleshooting of Installation and Configuration related issues
- Determination of probable cause
Help Desk Operations and Project Assistance
- Participate in IT initiatives such as floor movements, new deployments
- Respond to help desk tickets/emails and resolve them
- Ensure timely resolution of issues or escalations
Education
- Bachelors (Computer Science, IT) Skills
Skills
- Installation of Windows 11, Windows 10, Windows 8
- Installation of Microsoft Office 2019, Office 2016
- Printer installation and configuration
- Device Drivers installation and troubleshooting
- Remote support
- Hardware troubleshooting
- CCTV settings
Needed Experience:
- Minimum 6 months in IT Support as full time or Intern