Customer Success Manager Featured job

Posted time October 7, 2025 Location Islamabad Job type Full-time
  • Experience: 3+ years of experience in customer success, account management, or related roles.
  • Education: Bachelor’s degree in Business, Marketing, Communications, or related field.
  • Shift: Night Shift

Summary:

The Customer Success Manager will be responsible for building strong relationships with customers, ensuring their satisfaction, and driving long-term value from our services. This role focuses on customer retention, growth, and advocacy by proactively managing customer needs and aligning them with business goals.

Key Responsibilities:

  1. Customer Relationship Management:
  • Serve as the primary point of contact for assigned customers.
  • Develop deep understanding of customer goals, challenges, and business processes.
  • Build trust and rapport to foster long-term partnerships.

2. Onboarding & Adoption:

  • Guide new customers through onboarding and product implementation working side by side with Operations Director.
  • Ensure smooth transition from sales to success.
  • Drive service adoption and usage through training and support.

3. Retention & Growth:

  • Monitor customer health metrics and proactively address risks.
  • Identify upsell and cross-sell opportunities by conducting weekly connects with all clients and having quarterly CX reviews.
  • Collaborate with Sales and Business Development teams to support renewals and expansion into new business lines and segments of the workflow.

4. Advocacy & Feedback:

  • Collect and relay customer feedback to internal teams.
  • Advocate for customer needs in operations team, quality team, learning and development team resulting in service improvements.
  • Encourage customer participation in case studies, testimonials, and reference programs.

5. Reporting & Insights:

  • Maintain accurate records of customer interactions and status.
  • Provide regular reports on customer satisfaction, churn, and engagement.
  • Use data to identify trends and recommend strategic improvements.

Requirements: 

  • Bachelor’s degree in Business, Marketing, Communications, or related field.
  • 3+ years of experience in customer success, account management, or related roles.
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to manage multiple accounts and prioritize effectively.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms.

Benefits

  • Gym Facility
  • Medical Insurance
  • Paid Leave
  • Provident Fund + EOBI
  • Training Programs
  • Market Competitive Salary + Lucrative Bonus
  • Transportation Allowance
  • Career Path

 

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