Business Development Assistant - Touchstone Communications

Job Objective

The Business Development Assistant is responsible for supporting the growth team by identifying, researching, organizing and contacting potential new clients within targeted industries, primarily Travel and Dental. This role supports outbound business development efforts through cold calling, professional email outreach, prospect research, data compilation and lead organization.

This role will utilize tools such as Apollo.io, LinkedIn, Sales Navigator, Chamber of Commerce websites, industry directories, company websites and other prospecting platforms to build accurate lead lists and maintain a strong pipeline of qualified business opportunities. This position requires strong communication skills, attention to detail, consistency, professional follow-up, and the ability to meet daily production expectations

Key Responsibilities

Prospect Research & Lead Data Compilation:

Identify and research potential new clients within the Travel and Dental industries. Gather accurate company information, contact names, job roles, phone numbers, email addresses, websites and relevant business details. Use Apollo.io, LinkedIn Sales Navigator, Chamber of Commerce websites, Industry directories and other approved prospecting platforms. Organize prospects data clearly and accurately for outreach and reporting purposes.

Outbound Cold Calling:

Make outbound calls to targeted prospects in a confident, polished and professional manner. Introduce Touchstone Communications, qualify potential interest, gather relevant information and help identify viable business opportunities. Follow approved call scripts, talking points and daily production expectations. Maintain a consistent daily call volume and document outcomes accurately.

Email Outreach & Follow-Up:

Send clear, professional, well written outreach emails to prospective clients. Support follow-up campaigns, track responses, and help move qualified prospects through the business development pipeline. Ensure all written communication reflects Touchstones professional standards and brand voice.

Pipeline Support, CRM Updates & Daily Reporting:

Maintain organized prospect records, update CRM or tracking sheets, log daily activity and report production results. Track calls mad, emails sent, contacts gathered, responses received, appointments set and qualified opportunities created. Provide daily updates to the business development manager regarding your progress, challenges and opportunities.

Market Research & Continuous Improvement:

Conduct ongoing research into target industries, including Travel, Dental and other assigned verticals. Identify new prospecting sources, industry trends, potential decision makers and opportunities for improved outreach. Participate in feedback sessions and adjust outreach approach based on coaching, performance results and team priorities.

Knowledge, Skills, Abilities & Other attributes

Education

Bachelor’s degree in business, Marketing, Communications or related field. Will train the right candidate.

Skills

Excellent Verbal and Written Communication Skills.
Comfortable making outbound cold calls and speaking with prospective clients
Strong online research and data-gathering skills
Ability to organize info accurately and consistently
Strong attention to detail
Confident, well spoken, Professional demeanor.

Duration and Nature of Previous Experience

1-3 years of BPO experience.
1-3 years of BD experience
1-3 years of Cold Calling experience