Learning and Development Manager Featured

Summary:

The Learning & Development Manager will design and implement training programs to enhance skills, drive performance, and support career progression across the organization. This includes overseeing product and sales training, leadership development, behavioral learning, succession planning, and institutional linkages to ensure a future-ready workforce aligned with business needs.

Key Responsibilities:

1. Product & Sales Training

• Develop and execute structured product, service, and sales training programs for new hires and existing staff.
• Coordinate with Operations and Product teams to ensure training relevance and updates.

2. Behavioral & Leadership Development

• Design and deliver training modules on communication, emotional intelligence, conflict resolution, and team building.
• Run high-potential (HiPo) leadership development tracks.

3. Succession Planning & Career Growth

• Identify critical roles and successors in coordination with Talent Team, Operations and Management.
• Design career pathways and support upskilling for internal mobility.

4. Performance Management Support

• Train managers and staff on performance management systems, feedback, and goal setting.
• Support analysis of performance gaps and recommend training interventions.

5. Culture & Engagement Initiatives

• Lead learning-driven culture programs such as mentorship, knowledge-sharing sessions, and recognition of learning champions.
• Integrate company values into training content and delivery.

6. Academia Linkages

• Establish partnerships with universities and training institutions for internships, placements, and learning collaborations.
• Coordinate guest speaker sessions, campus engagements, and co-branded learning programs.

7. Reporting & Evaluation

• Track training effectiveness, participation, and post-training performance impact.
• Develop and manage Training and Development budgeting.
• Maintain QMS, LMS, training MIS, and report to leadership.

8. Communication:

• Develop and implement internal communication strategies that engage employees, promote business objectives, and foster a positive company culture.
• Create and disseminate internal communications, including company news, policies, and procedures.
• Collaborate with leadership and other stakeholders to develop key messaging and communication plans.

9. Leadership and Management:

• Lead and manage a team of training and communication professionals, providing guidance, coaching, and development opportunities.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.

10. Meeting Coordination and Administrative Support:

• Monitor and analyze media coverage, social media, and other external channels to identify trends, risks, and opportunities.
• Develop and implement reputation management strategies to maintain a positive company image.

Requirements:

Education

• Master’s Degree in Human Resources or related field.

Skills

• Excellent organizational skills and high attention to detail.
• Great interpersonal and communication skills (verbal and written).
• Ability to keep sensitive employee information confidential.
• Ability to juggle multiple priorities.
• High level of initiative and ability to work with minimum supervision.
• Ability to work as an effective team member.
• Positive attitude and the ability to work independently within a fast-paced environment.

Duration and Nature of Previous Experience

• 5–8 years of L&D experience, preferably in a BPO or sales-focused environment
• Certified in Instructional Design, Facilitation, or similar (preferred)
• Familiarity with LMS, digital tools, and blended learning methods
• Proven experience of managing a team of trainers/coaches.