IT Support Officer Featured job

Posted time November 7, 2025 Location Rawalpindi Job type Full-time
  • Experience: 1+ Years
  • Education: Bachelors (Computer Science, IT)
  • Shift: 9PM - 6AM

Job Objective:
Deliver exceptional customer service by responding to IT support requests in a timely and professional manner.

Key Responsibilities:

IT Support Ticket Management

  • Response Time
  • Resolution Time
  • Escalation of issues

Problem Solving Skills

  • Identification of issue
  • Methods to solve the problem.
  • Research and Development of un-known issues

Troubleshooting Skills

  • Understanding of troubleshooting process
  • Following of troubleshooting steps
  • Determination of probable cause

Software Installation and Configurations

  • Installation of Windows Operating System and Network settings
  • Installation of Microsoft Office products and other applications
  • Troubleshooting of issues during installation

Qualifications:

Education

  • Bachelors (Computer Science, IT)

Skills

  • Installation of Windows 11, Windows 10, Windows 8
  • Installation of Microsoft Office 2019, Office 2016
  • Printer installation and configuration
  • Device Drivers installation and troubleshooting
  • Remote support
  • Hardware troubleshooting
  • CCTV settings

Duration and Nature of Previous Experience:

  • 1+ year of IT Support

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