Customer Service & Sales Agent Featured

Summary:

We are looking for enthusiastic and experienced Call Center Agents with a proven track record in handling both inbound and outbound customer interactions. The ideal candidate will have strong communication skills, be customer-focused, and capable of managing support queries, providing product information, and driving sales through outbound initiatives.

Key Responsibilities:

1. Inbound Responsibilities:
   • Answer incoming calls, emails, or chats from customers regarding products, services, billing, or technical support.
   • Provide prompt and accurate information to resolve customer inquiries.
   • Log all interactions in the CRM system and ensure proper follow-up when necessary.
   • Troubleshoot basic issues or escalate complex cases to the appropriate department.
   • Maintain high standards of customer satisfaction and professionalism.
2. Outbound Responsibilities:
   • Make outbound calls to follow up on customer inquiries, service renewals, product feedback and sell new products.
   • Promote products, services, or upgrades during outbound campaigns.
   • Reactivate dormant accounts or cross-sell/upsell to existing customers.
   • Record outcomes of outbound calls and update customer profiles in the system.

Requirements:

• Minimum 1–2 years in a call center or contact center environment, with experience in both inbound and outbound roles.
• Excellent verbal and written communication.
• Ability to handle pressure and meet performance targets.
• Familiarity with CRM systems and call center tools.
• Strong multitasking, problem-solving, and time management skills.

Benefits: 

• Gym Facility
• Medical Insurance
• Paid Leave
• Provident Fund + EOBI
• Training Programs
• Market Competitive Salary + Lucrative Bonus
• Transportation Allowance
• Career Path