Join Touchstone

Job TitleTechnical Support Specialist
Principal Accountabilities• Manage calls related to VOIP Product queries.
• Provide technical assistance with knowledge base provided by Reporting Manager, regarding the VOIP, Networking, and other IT product support.
• Resolve issues of the customer experience through an experience enrichment approach.
• Perform resolution of queries by assessing the situation.
• Resolve technical issues in a timely manner using available resources within the knowledge base shared by reporting manager.
Skills Required• Hands-on experience with Cloud PBX(Free PBX/asterisk, Mitel, Fusion-PBX,3CX, Kazoo.
• Ability to communicate clearly and concisely.
• Ability to develop conversations to assess customer concerns and respond with solutions.
• Ability to set priorities, meet deadlines and manage queries.
• Experience is a plus but not a requirement.
Educational & Professional Qualifications• Bachelors or Masters Degree in IT.
• Minimum of 1-2 years of progressive information technology experience, including networks and VOIP services.
TimingsNight Shift