Join Touchstone

Job TitleCustomer Service Representative (Non-Voice)
Timings07:00 PM-05:00 AM (Night Shift)
Role and Responsibilities• Work under the supervision of team leads and Operation Manager and adhere to the procedures and guidelines of the project.
• Participate in the training programs and the daily coaching sessions.
• Abide by the shift timings.
• Abide by the company’s policies and procedures.
• Incorporate Touchstone Core Values into all aspects of work life.
• Achieve the quality and production standards for the project.
• Assist Team Leads in helping others become successful.
• Undertake any added responsibilities and special assignments delegated by the Operations Manager.
• Making transcriptions as prescribed to achieve desired goals on behalf of the client.
• Listening to calls mindfully.
• Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on daily basis.
Minimum Required SkillsRequired Skills
• Listening Comprehension Skills.
• Basic PC and Telephone skills.
• Customer Service skills.
• Basic typing skills.
• Knowledge of the processes outlined for:
• Case Handling.
• Reporting/Date Logging.
Desired skillsStrong Written English skills.