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Job TitleCustomer Service Representative (Non-Voice)
LocationStreet 2, Block D, Phase 4, Bahria Civic Center, Rawalpindi
Timings07:00 PM-05:00 AM (Night Shift)
Responsibilities• Work under the supervision of team leads and the Operation Manager and adhere to the procedures and guidelines of the project.
• Participate in training programs and daily coaching sessions.
• Abide by the shift timings.
• Abide by the company’s policies and procedures
Incorporate Touchstone Core Values into all aspects of work life.
• Achieve the quality and production standards for the project.
• Assist Team Leads in helping others become successful.
• Undertake any added responsibilities and special assignments delegated by the Operations Manager.
• Making transcriptions as prescribed to achieve desired goals on behalf of the client
Listening to calls mindfully.
• Get the information verified by the Team Lead, Quality Control Personnel or Project Supervisor on a daily basis.
Minimum Required Skills• Excellent English communication skills.
• Must be willing to work night shift.
• Ability to work in a high-pressure environment.
• Experience is a plus but not a requirement.
• Excellent listening abilities.
Desired skillsStrong Written English skills.
SalaryPKR 25,000