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Job TitleEmail/Chat Support Specialist
About the jobEmail/Chat Support Specialist will be responsible to act as a liaison between the customer and the client through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.
Shift TimingsUK and US timings
Job Description• Prompt chat and email response to customers.
• Document each customer’s question or problem as well as the resulting answer or solution.
• Develop customer service solutions.
• Maintain service level.
Job Specification• Excellent communication in English (verbal & written).
• Proficiency with MS Office particularly MS Excel.
• Customer-centric attitude.
• Problem-solving.
• Adaptability.
Perks & Benefits• Medical Insurance.
• Provident Fund.
• Paid Annual Leaves.
• Referral Bonus.
• Fixed shift timings.
Salary45,000-/ PKR